Refund policy

Returns. Candles, accessories and gift packaging may be returned within 30 days of delivery. Items must be unused, in their original packaging, with proof of purchase. To start a return, email shop@duncansmillscandleco.com. Return shipping is the customer's responsibility, and returns are sent to: Duncans Mills Candle Co., PO Box 138, Duncans Mills, CA 95430.

Final sale. For safety and hygiene, these items can't be returned: personal care items (body mists, perfumes, rollerballs and dry body oils); fragrance liquids (room and linen sprays, reed diffusers and car diffusers); bespoke and personalized orders; sale items; and gift cards.

Arrived damaged or incorrect? Please email a photo of the item and its packaging to shop@duncansmillscandleco.com within 7 days of delivery, and we'll make it right with a replacement or a refund. This applies to every item, including final-sale items.

Exchanges. The fastest way to get what you want is to return the original item and, once the return is accepted, place a new order.

Refunds. We'll let you know once your return is received and inspected, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, please contact us.

Questions? shop@duncansmillscandleco.com · (707) 503-8863